Shipping / Returns Policy
We offer free standard ground shipping on all orders over $50 within the continental U.S.
*Free Standard Shipping is not available for shipments to a P.O. Box or APO/FPO Address, Alaska, Hawaii, Puerto Rico, or International Orders.
Please note, we do not process or ship orders on weekends or major U.S. holidays.
All orders are processed within 24-48 hours of payment confirmation.
International shipping is currently available WORLDWIDE! We prepare your shipment according to the service that you select at checkout. Please note that all orders are shipped with Delivery Duty Unpaid (DDU). Once your order is shipped out the carrier will bill you for any import duties, customs and sales taxes levied by the country you are shipping to.
Due to restrictions, Lost + Wander does not ship to the following countries: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, Zimbabwe.
U.S RETURNS/ EXCHANGES:
We gladly accept returns or exchanges on our full-priced items in new condition. You have 14 days to return items upon receipt of the package.
Please email us at firstname.lastname@example.org with “RETURNS” in the subject line, along with your "Order #" to receive a Return shipping Label. Please return back the unworn items along with completed Return Form for the process to go through.
Please note, we will deduct $8 from your refund to cover restocking/return shipping fees. We apologize for the inconvenience but we are currently unable to offer exchanges or returns on sale items as they are final sale.
Returns/exchanges are processed within 3-5 business days upon receipt of the package. We'll send you a confirmation email when your refund/exchange has been processed.
INTERNATIONAL RETURNS/ EXCHANGES:
For International returns, please send unworn returns to:
Lost + Wander
Attn: Online Returns
1563 E. 23rd St,
Los Angeles, CA 90011
Please use your own return label when returning the items.
We recommend using a trackable shipping service or purchasing shipping insurance so we can guarantee that we have received your package.
Sorry, no exchanges are offered for international shipments. All sale items are final.
For any inquiries, email us at email@example.com
Lost + Wander